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配有专职人员为客户提供专职服务，任何时刻对急货能特殊对待，单放单送
Full-time staff are assigned to provide professional services for customers. Urgent cargos are treated specially at any moment with separate recording and delivery.
现有客户服务人员职责介绍
Responsibilities of the existing customer service representatives
每天早晨9点前发送当天货物进出港预报
Forecast the inward and outward cargos of the day before 9:00am every morning;
每天发送未操作货物清单通知客户相关窗口，并按照客户指令及时安排操作对接
Send non-operated cargos lists to inform customers of the related windows, and timely arrange operations in accordance with customer orders;
每天随时处理来自客户的提问和要求
Deal with questions and requests from customers at any time every day.
客户服务标准Customer Service Standards
发生问题时，第一时间通知客户
When a problem occurs, notify the customers as soon as possible;
发生问题后1小时内给予解决方案
Provide solutions within one hour after a problem occurs;
对于暂时无法解决的问题，需要提供合理解释
For any problems temporarily unable to be solved, provide a reasonable explanation.
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